Refund policy

Refund and Replacement Policy

Made to order, just for them

Every Her Keeps piece is made to order for the person receiving it, and each one includes a heartfelt message card. Because each piece is created for one recipient, we can't accept returns or exchanges for change of mind, or if the wrong style was ordered - there's no shelf to put it back on. Please double-check your message and options before you order.

If something's wrong, we make it right

If your order arrives damaged or defective, or we sent the wrong item or message, contact us within 30 days of delivery at courtandcrownventures@gmail.com with your order number and a photo of the problem. We'll send a free replacement or refund you for the affected item, including its shipping cost.

Lost in transit

If tracking shows your order was lost in transit, contact us and we'll reship it free of charge.

Cancellations and changes

Need to cancel or change an order? Email us within 12 hours of ordering and we'll do our best. Once your piece enters production (usually within a day), it can't be cancelled or changed, because it's already being made for your recipient.

Refunds

Approved refunds are issued to your original payment method. Replacements ship as soon as they're produced - see our Shipping Policy for times.

Questions: courtandcrownventures@gmail.com